Refund Policy

1. Money-Back Guarantee

At IPTV 4K Store, we are confident in the quality of our service. We offer a 7-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our IPTV service within the first 7 days of your subscription, we will provide a full refund.

2. Refund Eligibility

2.1 Eligible for Refund

You are eligible for a refund if:

• You request a refund within 7 days of your initial subscription purchase
• You have not violated our Terms of Service
• You have not shared your account credentials with others
• You have not used our service for commercial purposes
• Your refund request is made in good faith

2.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• Refund requests made after 7 days from the initial purchase
• Violation of our Terms of Service
• Account sharing or credential distribution
• Commercial use without authorization
• Fraudulent activities or abuse of our service
• Technical issues caused by user's internet connection or device
• Regional content restrictions or geo-blocking

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via WhatsApp or email
2. Provide Details: Include your order number, email address, and reason for the refund request
3. Review Process: Our team will review your request within 24-48 hours
4. Refund Processing: If approved, your refund will be processed within 5-7 business days

3.2 Contact Information for Refunds

4. Refund Processing

4.1 Processing Time

Once your refund request is approved:

• PayPal Payments: 3-5 business days
• Cryptocurrency Payments: 5-7 business days
• Other Payment Methods: 5-10 business days

4.2 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• PayPal payments will be refunded to your PayPal account
• Cryptocurrency payments will be refunded to the original wallet address
• Other payment methods will be refunded according to the payment processor's policies

5. Account Cancellation

5.1 Immediate Cancellation

When a refund is approved:

• Your IPTV service will be immediately suspended
• All account access will be terminated
• You will no longer be able to use our services
• Your account data will be securely deleted

5.2 Re-subscription

If you have received a refund and wish to use our services again in the future:

• You may purchase a new subscription at any time
• Previous refund history will not affect future purchases
• You will be treated as a new customer

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service Interruptions: If our service is unavailable for more than 24 hours due to technical issues on our end
• Billing Errors: If there are errors in billing or charges
• Service Quality Issues: If we cannot provide the promised service quality

Partial refunds will be calculated on a pro-rata basis based on the unused portion of your subscription.

7. Dispute Resolution

If you disagree with our refund decision:

• You may appeal the decision by providing additional information
• We will review your appeal within 48 hours
• If the dispute cannot be resolved, you may contact your payment processor
• We are committed to fair and transparent resolution of all disputes

8. Exceptions and Special Cases

8.1 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.), our refund policy may be temporarily modified. We will communicate any changes to our customers promptly.

8.2 Legal Requirements

We reserve the right to modify our refund policy to comply with applicable laws and regulations in your jurisdiction.

9. Customer Satisfaction Commitment

Our refund policy reflects our commitment to customer satisfaction. We believe in:

• Transparency: Clear and honest communication about our policies
• Fairness: Treating all customers equally and fairly
• Quality: Providing the best possible IPTV service
• Support: Being available to help resolve any issues

10. Contact Information

For questions about our refund policy or to request a refund, please contact us:

11. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Governing Law

This refund policy is governed by and construed in accordance with applicable consumer protection laws. Any disputes arising from this policy will be resolved in accordance with the laws of the jurisdiction in which we operate.